Please read these policies carefully. By using the SBS 2026 platform, you agree to these terms.
Last updated: July 2026 · Governed by Indian law
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Platform owned by Prakhar Enterprises, with its registered office at Mangalam House, Adhchini, New Delhi.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services for any specific purpose. Such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies to the fullest extent permitted by law.
The website and Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of those third-party websites.
You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies, and their respective officers, directors, agents, and employees from any claim, demand, action or penalty imposed due to or arising out of your breach of these Terms of Use, Privacy Policy, or your violation of any law, rules or regulations or the rights of a third party.
The parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
These Terms and any dispute or claim relating to them shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of competent courts in New Delhi.
How we collect, use and protect your personal data
This Privacy Policy describes how Prakhar Enterprises and its affiliates collect, use, share, protect or otherwise process your information/personal data through our Platform. By visiting this Platform, providing your information or availing any product/service offered, you expressly agree to be bound by the terms and conditions of this Privacy Policy.
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Information collected includes but is not limited to:
We use personal data to provide the services you request. We use your personal data to:
We may share your personal data internally within our group entities and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, and third-party reward programs. We may also disclose personal data to government agencies or authorised law enforcement agencies if required to do so by law.
To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. We adhere to our security guidelines to protect your data against unauthorised access and offer the use of a secure server. However, the transmission of information over the internet cannot always be guaranteed as completely secure.
You have an option to delete your account by visiting your profile and settings on our Platform. Once the account is deleted, you will lose access to the account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under applicable law.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer.
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and may alert you about significant changes in the manner required under applicable laws.
Conditions and timelines for cancellations and refunds
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
Eligibility and process for returns and exchanges
In order to become eligible for a return or an exchange:
There may be a certain category of products/items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.
For exchange/return accepted requests, once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. If the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.
Delivery timelines, carriers and conditions
Orders for the user are shipped through registered domestic courier companies and/or speed post only.